What does UX mean?

Everyone talks about it — but what does UX mean?

I’ll be unavailable to normal people for a week or so now, because I’ve just started a big project for a Saudi Arabian company I haven’t previously worked for and it has a tight delivery time. One of the things I’m going to be dealing with is UX – the User Experience, or how encountering their company feels to people who come on to their website, trial their software or become users of their products. I’ve felt for a while now that UX was an abused term, but I don’t believe I’ve ever expressed my doubts as clearly as Don Norman does here.